Posts Tagged ‘service’

SwitchTracker: A completely new way to help your members make the switch to your CU

September 17, 2014

The team here at EverythingCU has been hard at work, making innovative and bold strides in the way things are done, and we’ve developed a brand new service to help your CU get stronger.

We know that one of the things that forward-thinking CU professionals on EverythingCU (that’s you!) are looking for, is a better way to help your members make the switch to your CU.

Enter your new secret weapon, SwitchTracker.

What does SwitchTracker do?

SwitchTracker gives your members everything they need to make the switch to your CU quickly and efficiently, in an easy-to-use format. Not only does your member get personalized step-by-step instructions, they control email reminders that keep them on track to the finish line. And when your member needs help, they can reach out to your MSRs instantly from within the service.

Here are a few barriers your members face in trying to make the switch, and how SwitchTracker solves the issues:

  • Multiple intimidating forms and paperwork – SwitchTracker has a simple and easy one-page input
  • Questions arise that the member doesn’t know how to deal with – SwitchTracker has a help button and instructions
  • Members are unsure in what order to do the many steps – SwitchTracker breaks it down into a step-by-step checklist
  • Switch process started, but no follow-through – SwitchTracker sends periodic emails to remind the member what to switch next

Demo Time!

Take a quick ride in the SwitchTracker experience. Even if you’ve tried it before, demo SwitchTracker again so you can see these new features:

  1. Instructions on how to complete each step
  2. Member or MSR can input the checking account number so that the member has it handy for each switch
  3. Ability to contact each organization to be switched via PDF letter or email
  4. Congratulations message with your CU’s loan department contact information when the member finishes the switch

When you demo SwitchTracker, click one of the printer icons on the checklist page to view the PDF letters generated. Also, be sure to check off all of your switch items, and then click the “Update Checklist” button to see the congratulations message displayed when the switch is complete.

For more details, view the SwitchTracker information page.

There’s even more to SwitchTracker behind the scenes in your CU’s control panel, including comprehensive usage statistics. If you have questions, or would like a personal online demo, please email me, morriss@everythingcu.com, or Matt, matt@everythingcu.com. You can be up and running with this new service to help members make the switch to your credit union within a matter of just a few days.

Bring your members the best tool to help them make the switch to your credit union: SwitchTracker.

We’d love to get your feedback on this exciting new way to help your members make the switch to your CU. Feel free to comment here or ask any questions you may have!

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The Launch of Loan Switch

September 12, 2013

EverythingCU.com’s new product, Loan Switch, is finally here!

Loan Switch is a brand new online product that enables your current members to refinance all of their loans that they have with other financial institutions, with you; all at the same time.

There has never before been a product like this, and it is only available to credit unions.

If your CU has the ability to compete on loan rates, promote a loyalty program or has a great loan department ready to re-capture loans; Loan Switch is for you.

• Loan Switch arms your member with the information they need in order to WANT to refinance with your CU
• Makes it ONE CLICK for your members to start the refi with your CU!

We can’t wait for you to demo Loan Switch because we are incredibly excited about its ability to simultaneously save your members money AND bring loans into your CU! The best way to understand why we think Loan Switch is a breakthrough in capturing loans that members have at other institutions is to just demo it yourself so that you can see exactly how it works. Click here to demo Loan Switch now!

Click here to view more information about Loan Switch, including pricing.

Email Matt with any questions or for further information about Loan Switch: matt@everythingcu.com

After you’ve to submit your loan info in the demo, Matt will play loan officer and send you a response. When you receive the response email, be sure to log in to your personal checklist with the username and password supplied. Then you’ll see how easy it is for the member to start the refi with just a mouse click. Once you’ve had a chance to demo it, let us know what you think!

KickStart in action

March 7, 2013

Carole Wight, CEO of Holy Rosary CU in Kansas City, Missouri, recently shared with us an email exchange she had in regards to an inquiry into her use of EverythingCU.com’s KickStart online loan application:

Question: Once they fill out the on-line app, what is the process/member experience from there? 

Carole: Usually we are able to match the account number with the online application. We pull some quick loan data and promptly call the member back. Usually we have the information we need to move the loan to closing when we call so we are WAY AHEAD on the process.

Question: How has the process/member experience changed from before the on-line app? 

Carole: Before online application, they either didn’t call us because they were at work by the time we were open, or the process dragged on. They would call us initially and we would have to pull their credit and get back to them. All this took time and many times the loan was lost. Either because they never called or we didn’t have the jump we needed to catch the loan.

Question: How has it helped the staff in getting or processing a loan? What % of your loans go thru the on-line app comparative to the traditional process? 

Carole: That is a very interesting question. I don’t have a fancy system that captures numbers for me like this. I wish I did and I am getting ready to go there but I am searching for solutions. I would say 10%-20% of our applications come from KickStart. That is just a guess. NOW, if you ask me which of the most have the most successful close rate, I would say that KickStart helps us get closes. My staff like it because they have tons of information when they start to talk to the member. We have more loans because of KickStart.

If you have any questions in regards to KickStart, please feel free to email me at any time!