Posts Tagged ‘Amazon’

Making online forms as easy as possible

May 14, 2013

I’m in the process of writing an article for CUES’ CU Management magazine, about KickStart Online Lending Generator and Holy Rosary CU’s results. Editor Lisa Hochgraf had some excellent questions for me which prompted me to do a little bit more research into the universal conclusion that removing barriers and streamlining online forms from the user’s perspective leads to better results and increased sales.

So I thought I would share with you some of the eye-popping research that I discovered (and thus why Carol and Holy Rosary CU are getting wonderful results with KickStart – i.e. 10.49% growth in their loan portfolio over the past 6 months):

• Google’s Marissa Mayer: Speed Wins

The $300 Million Button

How Amazon’s website usability affects consumer product choice (This is a lengthy research paper)

In addition to the above research on the importance of streamlining the user/member/customer experience to improve sales, we’ve done some streamlining of our own. One item that proved to ourselves that we get better results when we make things easier online is that when we took the step of pre-filling out our own Online Switch Kit demo for you, dozens and dozens of you tried it out, compared to nearly no one trying it out when it was not pre-filled. It seems simple, but often times the little things can make a BIG difference!

So in our continuing quest to make our own forms and demos even easier to try out, we’ve now also pre-filled out the already-simple KickStart Loan Request form to make it even easier for you to test that for yourself. Kick the tires on KickStart yourself right here: KickStart test site

I’d love to hear your thoughts on this – did you find you got better results when your streamlined your online processes, forms, applications, and navigation? Was there ever a time when making things easier for your members online was a bad thing?

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The Disclosures – Thank My Piggy Bank

April 3, 2013

Many of you may know the Madison-based musical duo of Christopher Morris and Chad Helminak, better known as The Disclosures. In addition to their busy touring schedule, they have also been recording some new songs for a forthcoming album.

It’s not too often that my primary job of EverythingCU.com intersects with my side project of music engineering and remixing, but when I heard that Chris and Chad were working on new songs, I jumped at the chance to mix their new album for them. They have been thrilled with the results.

Their first single, Thank My Piggy Bank was just released on YouTube, iTunes, Amazon, and CD Baby yesterday, in honor of National Financial Literacy month. Here is their fun video:

And you can purchase/download it from iTunes here. For more details on the duo and the song, their blog post is here. Enjoy!